Refund policy
At Winchester International College, we are committed to providing high-quality education and ensuring student satisfaction. However, we understand that circumstances may arise that require a refund request. This Refund Policy outlines the conditions and procedures for refunds. By enrolling in our programs, you agree to the terms stated below.
1.1 Refund requests must be submitted within the specified timeframes outlined in this policy.
1.2 Refund eligibility depends on the type of program or course enrolled in and the timing of the request:
Degree Programs: Refunds are available up to 14 days after the official start date of the program.
Short-Term Courses and Diplomas: Refunds are available up to 7 days after the course start date.
Professional Development Workshops: Refunds are not available once the workshop has commenced.
1.3 Refunds will not be provided for:
Non-refundable registration or administrative fees.
Courses where more than 25% of the content has been accessed.
Violations of the University’s terms and conditions or code of conduct.
2.1 If eligible, refunds will be issued as follows:
100% Refund: If the request is submitted before the program or course start date.
50% Refund: If the request is submitted within the refund window after the program or course start date.
No Refund: If the request is submitted after the refund window closes.
2.2 Any applicable bank or transaction fees will be deducted from the refund amount.
3.1 To request a refund, students must:
Complete the official Refund Request Form available on the University’s website.
Submit the form along with proof of payment and a valid reason for the refund request.
3.2 Refund requests will be reviewed and processed within 14 business days from the date of submission.
3.3 The University reserves the right to request additional documentation to support the refund request.
4.1 Refunds will be issued using the same payment method used for the original transaction.
4.2 If the original payment method is no longer valid, the student must provide alternative payment details in writing.
4.3 Winchester International University is not responsible for delays caused by banking or third-party payment processors.
5.1 If a program or course is canceled by the University, students will receive a full refund of all fees paid.
5.2 In the event of cancellation, the University will notify students promptly and provide details regarding the refund process.
6.1 Students who are denied a refund may submit an appeal in writing to the University’s Appeals Committee within 7 days of receiving the decision.
6.2 Appeals must include:
The original Refund Request Form.
A detailed explanation of the grounds for the appeal.
6.3 Appeals will be reviewed, and a final decision will be communicated within 10 business days.
7.1 Winchester International University reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on the University’s website, and continued use of our services constitutes acceptance of the revised policy.
Contact Us If you have questions about our Refund Policy or need assistance with a refund request, please contact us at info@wiu-edu.uk
winchester International College